If you purchased a made-to-order item (non-customized), you may request a return within 14 days of delivery, provided the item is unused, unwashed, undamaged, and returned in its original packaging.
Please contact us at support@embrofy.com before sending any item back. Unauthorized returns will not be accepted. Once approved, we will provide you with the correct return address and further instructions.
Customers are responsible for return shipping unless the item is defective or incorrect. Refunds will be processed to your original payment method within 7 business days after we receive and inspect the item.
Note:
- We do not accept returns or exchanges for custom or personalized products, unless the item is defective or mis-shipped.
- Final sale items, underwear, swimwear, and accessories are not eligible for return or exchange.
If your item arrived damaged or you received the wrong product, please email us at support@embrofy.com within 7 days of delivery. Be sure to include:
- Your order number
- Clear photos of the issue
If the item is eligible for replacement, we will send a new item or issue a full refund including shipping. In some cases, we may require the defective item to be returned for inspection. We’ll provide a prepaid return label if needed.
We begin processing orders quickly, so we cannot guarantee changes after your order has been placed. Please double-check your shipping address and item details before checkout.
If your order has not yet been fulfilled or shipped, we may be able to cancel it. Please email support@embrofy.com as soon as possible. If a shipping label has already been created, changes or cancellations will no longer be possible.
All items are made to order and typically ship within 3–5 business days.
- Domestic orders (U.S.): USPS First Class Mail, 2–5 business days
- International orders: USPS First Class International, up to 2 weeks depending on customs
You will receive a tracking number via email once your order has shipped.
If your tracking shows “delivered” but you haven't received your package:
- Check with household members or neighbors
- Contact your local post office — sometimes packages are marked delivered prematurely
Please note: We are not responsible for packages lost due to incorrect addresses entered at checkout. Always double-check your shipping details before placing your order.
Yes, we offer custom and personalized embroidered items. However, custom orders are final sale and cannot be returned or exchanged unless they are defective or incorrect.
If you have a specific request or idea, feel free to contact us at support@embrofy.com and we’ll let you know if it can be done.
We are currently exploring wholesale partnerships. If you’re interested, please emailsupport@embrofy.comwith details about your business, desired products, and order volume. We’ll follow up with pricing and terms.